ACT’s approach to technology is built for speed, flexibility, and control. Systems are set up for rapid implementation and customization when an account comes on, then adapted as programs grow. The result is 3PL technology that gets you live faster and keeps orders, inventory, and shipments visible in real time, whether you sell direct to consumer, through marketplaces, or into major retail.
Warehouse Management System Built for Accuracy
ACT runs on Softeon, a tier-1, cloud-based warehouse management system, with a fully RF-driven, paperless process, so every receipt, pick, and ship is scanned and recorded rather than keyed from paper. That means fewer errors, tighter inventory accuracy, and a live view of stock as it moves. Because Softeon is cloud-based, your team and ours work from the same real-time data instead of waiting on end-of-day batch updates.
Automated Packaging and Warehouse Robotics on Site
In one of our facilities, a robotics-assisted packaging operation automates how product moves and is packed out across the floor, adding throughput and consistency on high-volume programs without scaling labor at the same rate. It is one of the ways ACT invests in automation where it measurably improves speed and accuracy for the brands we serve.
In-House EDI and 3PL Integration for Retail Compliance
ACT runs EDI development in-house, so every trading partner connection is built, mapped, and maintained by the same company that ships your orders. When a new retail program comes online, our team handles the mapping and translation between your systems and each retailer’s required format, which shortens onboarding and gets you transacting sooner. Warehouse transaction sets run in both directions on each partner’s schedule: inbound 943 stock-transfer shipment advices so the floor is staged to receive, and outbound 945 shipping advices confirming what left the dock and feeding the 856 ASN your retail partners expect. Keeping this in-house means chargeback prevention stays with the team on the floor rather than an outside vendor.
Order Management Across Every Sales Channel You Run
Multi-channel and multi-order management run on one connected operational picture, so direct-to-consumer, marketplace, and B2B orders are coordinated from the same systems rather than juggled across disconnected tools. Each order still follows the pack-out, routing, and shipping rules its destination requires, while inventory stays available across channels. For brands weighing the complexity of running several order types at once, the point is simple: the systems and the team absorb that complexity instead of pushing it back onto you.
Ecommerce and Marketplace Platform Integrations
ACT’s systems integrate with a wide and growing range of ecommerce and marketplace platforms, including Shopify, Amazon, Walmart, BigCommerce, and Magento, so orders flow into the same operation no matter where they originate. New connections are added regularly as brands bring on new channels, and marketplace programs such as Amazon FBA, FBM, and Seller Fulfilled Prime run alongside your direct and retail orders from one inventory position.
Real-Time Inventory Visibility in the Customer Portal
ACT’s online customer portal gives you real-time visibility into your account without a phone call. Check inventory levels, download a BOL or POD, and see live order and receipt status using your own reference or purchase order numbers. You can also pull a range of information and analytical views directly from the portal, so the people who need answers can get them on their own schedule.
Reporting and Analytics Built Around Your KPIs
Reporting runs on established analytics platforms, including SAP’s Business Intelligence Launch Pad, which organizes a core library of reports on orders and inventory with real-time data in PDF and Excel formats. Reports are available on demand and can be scheduled for delivery, KPIs can be fully customized, and ACT builds new reports as your program’s reporting needs change. The result is data you can act on, presented the way your team already works.
Fulfillment Technology FAQs
What warehouse management system does ACT use?
ACT runs on Softeon, a tier-1, cloud-based warehouse management system, with a fully RF-driven, paperless process. Every receipt, pick, and ship is scanned rather than keyed from paper, which keeps inventory accurate and gives both your team and ours a live view of stock as it moves. Because Softeon is cloud-based, that data updates in real time rather than waiting on end-of-day batches, so decisions are made on current numbers.
Does ACT support EDI, and which transaction sets?
Yes. ACT has in-house EDI development professionals who build, map, and maintain each trading partner connection. Standard warehouse transaction sets run in both directions, including inbound 943 stock-transfer shipment advices when product is on its way to us and outbound 945 shipping advices that confirm what shipped and feed the 856 ASN your retailers expect. Because it is handled in-house, new retailer connections come online faster and chargeback prevention stays with the operations team.
Which ecommerce platforms does ACT integrate with?
ACT integrates with a wide and growing list of ecommerce and marketplace platforms, including Shopify, Amazon, Walmart, BigCommerce, and Magento. Orders from every connected channel flow into the same operation and draw on one inventory position, and Amazon programs such as FBA, FBM, and Seller Fulfilled Prime run alongside your direct-to-consumer and retail orders. New integrations are added as brands bring additional channels into their program.
What can I see in ACT’s customer portal?
ACT’s online portal gives you real-time visibility into your account. You can check inventory levels, download a BOL or POD, and view live order and receipt status using your own reference or purchase order numbers. A range of information and analytical views can be downloaded directly from the portal, so your team can answer its own questions on inventory and order status without waiting on a call or an email.
What reporting and analytics does ACT provide?
ACT organizes a core library of reports on orders and inventory using established analytics platforms, including SAP’s Business Intelligence Launch Pad, with real-time data available in PDF and Excel formats. Reports can be run on demand or scheduled for automatic delivery, KPIs can be fully customized to your program, and ACT develops new reports as your needs evolve. The aim is analytics your team can act on rather than raw data to interpret.
Can ACT manage orders across multiple sales channels?
Yes. ACT runs multi-channel and multi-order management from one connected operational picture, so direct-to-consumer, marketplace, and B2B orders are coordinated through the same systems and inventory pool. Each order still follows the pack-out, routing, and shipping rules its destination requires, while stock stays available across channels. The systems and the operations team absorb the complexity of running several order types at once, rather than pushing that work back onto your staff.
