Fifteen thousand orders a day.
ACT runs DTC fulfillment, with each sale moving from cart integration to carrier pickup 24×7.
Discover more about our services
Direct to Consumer Fulfillment at Proven Scale
Behind every quote is the capacity your orders join on day one.
100,127
cartons shipped daily*
*across all ACT operations
24×7
warehouse operations
1.5M sq. ft.
warehouse space
Stock Positioned Where Buyers Live: Direct to Consumer Logistics by Region
Parcel cost and transit time both start with where inventory sits. Our direct to consumer logistics planning places stock in the region that matches your order map.
Southern California’s Inland Empire
Containers leaving the Los Angeles and Long Beach port complex travel about 60 miles to ACT’s Fontana and Jurupa Valley buildings, with drayage arranged by our team. West Coast orders then ship from the same building.
Columbus, Ohio
A day’s drive from Columbus reaches over 40% of Americans, which makes Ohio a natural second stock position for Midwest and Eastern orders.
More U.S. Regions
For brands that need more ship-from points, ACT Fulfillment supports consumer programs through partner-enabled warehouse space in Arizona, Georgia, and New Jersey.
Where stock sits decides how far every parcel travels. Talk to our team
Leading Consumer Brands Choose ACT
Major consumer brands rely on ACT to get their products out the door every day.
Nike
Global leader in athletic footwear
Steve Madden
$2B+ footwear, handbags and apparel leader
Perry Ellis
American fashion house since 1967
Small Orders, Big Peaks: D2C Fulfillment on Schedule
Consumer orders arrive small and fast: one or two units, a home address, and a delivery date already promised at checkout. D2C fulfillment at this pace depends on how well a floor absorbs spikes while holding its standards.
Here is how ACT keeps them on schedule:
Peak week should feel like any other week on the floor. Plan your next peak with us.
Every Part of DTC Order Fulfillment, in One Program
The shopper’s experience ends at the doorstep, but the work starts much earlier. DTC order fulfillment at ACT spans six stages, from the moment an order syncs to the moment a return is restocked:
1
Order Intake From Your Store
Orders from Shopify, BigCommerce, Magento, Walmart, Amazon, and other connected platforms reach the warehouse system as they are placed. See how our platform integrations connect each channel.
2
Unit-Level Picking and Packing
Every pick and every shipment gets an RF scan and a record in Softeon, the cloud WMS behind ACT’s floors, with no paper pick lists in the process.
3
Bundles, Inserts, and Presentation
Bundles and promotional kits can be prepared with inserts, samples, or branded materials through our kitting and assembly services.
4
Carrier Pickups and Parcel Handoff
The outbound team arranges scheduled carrier pickups for each wave, with order status tracked in ACT’s client portal.
5
Consumer Returns
Returned items are authorized, inspected for condition, and routed back to stock or set aside under your rules. Our returns process puts resellable units back on the shelf sooner.
6
Inventory and Order Reporting
Stock levels and live order status are searchable by your own reference numbers, with scheduled SAP Business Intelligence reports built on the KPIs you track.
Each handoff has an owner, and that owner answers to you. Request a program walkthrough.
What Is DTC Fulfillment?
DTC fulfillment is the logistics process of receiving, storing, picking, packing, and shipping the orders a brand sells straight to individual shoppers, with no retailer in between. It also includes the returns that come back from those customers.
Beyond DTC: Cross-Channel Programs at ACT Fulfillment
DTC is one of three channels most brands run, and ACT covers all three:
Wherever the order comes from, it leaves to the same standard.
Owners on the Floor: Why Brands Trust ACT With Their Shoppers
Choosing a 3PL for consumer orders means handing over the last physical contact a customer has with your brand. Here is why brands give that job to ACT:
Your shoppers never meet our team. They notice the work.
Your Next Product Drop Deserves a Steady Floor
Tell us your order profile, SKU count, and peak calendar, and we will build direct to consumer fulfillment services around them.
Cartons Shipped Daily
Direct to Consumer Daily Orders
Warehouse Square Feet
Dedicated Employees