Omnichannel Fulfillment Solutions for Every Path Your Products Take

Omnichannel fulfillment is the practice of fulfilling orders for every sales channel, DTC, marketplaces, and B2B, from one connected operation rather than separate providers or siloed stock. At ACT, that means running all order types from the same floor with one shared inventory pool. The upstream workflow stays connected, while each order still follows the pack-out, routing, and shipping rules its destination requires. The result is inventory that stays available across channels, fewer handoffs, and consistent execution as your channel mix grows or shifts.

Multichannel fulfillment means selling and shipping through several channels, often with each one running on its own inventory, provider, or process. Omnichannel fulfillment connects those channels: DTC, marketplace, and B2B orders draw from the same inventory and move through one operation, while each order still follows the rules of its destination. At ACT, a retail replenishment order and a DTC parcel can come from the same stock on the same floor, so no channel is left waiting on inventory that sits in another provider’s warehouse.

ACT supports fulfillment across DTC and eCommerce, marketplaces, and retail or wholesale channels from the same program. On the eCommerce side, ACT integrates with Shopify, Amazon, Walmart, BigCommerce, Magento, and other major platforms, with orders picked through automated workflows and packed for same-day shipping when a channel requires it. For retail and wholesale, in-house EDI professionals manage store replenishment, drop-ship, and case or pallet-based shipments. Amazon selling programs are supported as well, so your marketplace, DTC, and B2B orders can run side by side.

Yes. ACT runs DTC, marketplace, store replenishment, and wholesale orders from the same operation, with one workforce and one inventory that every channel can draw on. Stock is not split by channel in advance. Instead, the channel determines how each order is handled: its order size, delivery requirements, packaging, shipment method, and the rules for handling shortages. That way, a spike in retail replenishment or a busy DTC week can be met from the same stock, without transferring inventory between providers.

ACT supports Amazon sellers across FBA, FBM, and Seller Fulfilled Prime, where timing, labeling, inventory accuracy, and shipping speed all matter. That includes FBA inbound preparation to get shipments ready for Amazon’s fulfillment centers, FBM order execution direct to the customer, and SFP workflows that require tight coordination across preparation steps, fulfillment rules, and shipping requirements. Because these programs run inside the same operation as your DTC and B2B orders, ACT can keep preparation and shipping aligned to each program’s rules without splitting your inventory across providers.

ACT maintains in-house EDI professionals who build and manage custom solutions, so changes are handled without pushing that complexity back onto your team. When retailer rules shift or a platform updates its requirements, ACT has the operational and EDI support to adjust the workflow directly, and its own people are accountable for the fix rather than a third-party vendor. That responsiveness is part of why client relationships with ACT hold through growth and change.

Start with whether the provider runs every channel from one inventory pool or keeps separate silos, and whether it can meet each channel’s requirements, from DTC pack-out to retailer EDI and case or pallet shipments. Ask who builds and maintains the EDI connections, since that decides who is accountable when a retailer changes its rules. Check how it supports Amazon programs, how the account team communicates when priorities shift, and how long its client relationships last. ACT covers these within one operation, with in-house EDI and more than 30 years in fulfillment.