Pick & Pack Fulfillment Services – Where Every Detail Counts

Accuracy comes from checking every order as it moves through each stage, not just at the end. At ACT, picking is RF-driven and paperless, so every pick is scanned and confirmed against your item specifications in real time. Before an order is sealed, a quality check verifies the items, labels, and packaging details, and confirms lot codes and expiration dates where required. Because order intake, picking, packing, and shipment run as one connected, verified sequence, a mistake gets caught at the stage it happens rather than after the package ships. Pick and pack is often where accuracy is won or lost.

The picking method is matched to your order profile rather than forced into one standard process. ACT supports the standard approaches and builds custom programs where volume, SKU complexity, or channel mix calls for something different. Piece picking suits high SKU diversity and strict item-level accuracy. Batch picking speeds up consistent, repeatable orders by processing several in one pass. Zone picking fits larger facilities with segmented inventory. Wave picking releases orders in timed waves to maximize throughput during peak periods or high-volume launches. The right choice depends on how your orders actually move.

Yes. ACT builds value-added work directly into the pick and pack flow, in the same facility, with the same team and systems, instead of leaving gaps between separate vendors. That includes kitting and assembly, where components are picked, combined, and logged back into inventory as ready-to-ship units. It also covers relabeling, polybagging, ticketing, repacking, and promotional prep, often at a fraction of the cost of having the same work done at the factory. Returns are handled too, with RMA processing built to your requirements or applied plug-and-play, and client-level visibility throughout.

Yes. Orders flow in through EDI and other connected order channels straight into the warehouse management system, with status updates visible through ACT’s customer portal. What sets this apart is that ACT’s EDI team is in-house: they build and maintain your custom order connectivity directly, not through a third-party vendor. If something needs troubleshooting, it is handled by people on-site who already know your setup, rather than routed to an outside provider. That keeps order data flowing cleanly between your channels and the floor, which is where accuracy and speed start.

Yes, where the channel requires it. Once an order clears its quality check, packages are labeled, sorted, and staged for carrier pickup within your required service window, with same-day support available for channels that need it. ACT’s facilities also run 24×7, so orders are not sitting idle waiting for the next shift to start when volume spikes or deadlines tighten. That around-the-clock operation is what makes tight carrier windows and same-day handoffs realistic during peak periods, not just on ordinary days.